Frequently Asked Questions

Everything you need to know about ABGTECH

Clear answers to the most common questions about our services, process, and how we work with clients.

General Information

ABGTECH Company Limited is a multi-disciplinary technology and business solutions firm. We deliver expert services across Software Engineering & Development, Human Resource Services, Sales & Marketing, Research Assistance, Graphic Design, and Project Coordination.

ABGTECH is headquartered in Kampala, Uganda and actively serves both local and international clients with robust remote collaboration infrastructure.

We serve industries including technology, finance, healthcare, education, e-commerce, NGOs, startups, and corporate enterprises across East Africa and beyond.

Getting started is simple. Reach out via our contact page, share a brief overview of your needs, and our team will schedule a free discovery call.

Software Development Services

We develop web applications, mobile apps (iOS & Android), enterprise systems, APIs, SaaS platforms, e-commerce systems, admin dashboards, and automation tools.

Our engineers work with Python (Flask/Django), JavaScript (React, Node.js), Flutter, PHP (Laravel), Java, SQL/NoSQL databases, AWS, Firebase, and modern DevOps practices.

Timelines vary: simple apps 2-4 weeks, medium projects 2-3 months, complex platforms 4-6 months. We provide detailed timelines during discovery.

Yes. We offer support packages covering bug fixes, security updates, performance monitoring, feature enhancements, and technical support.

Human Resource & Recruitment

We provide recruitment, onboarding, HR policy development, performance management, payroll advisory, and workforce planning.

Yes. We source technical and niche professionals across engineering, data science, marketing, and project management.

Strict confidentiality is maintained under NDAs and data protection laws.

Sales & Marketing Services

We offer digital strategy, social media, content marketing, SEO/SEM, email campaigns, lead generation, brand positioning, and marketing analytics.

We track lead volume, conversion rate, CTR, CAC, and ROI with transparent monthly reporting.

We provide both project-based campaigns and monthly retainers for ongoing brand management.

Research Assistance

We support market research, feasibility studies, literature reviews, data analysis, surveys, and research report writing.

We use multi-stage quality review including source verification, cross-referencing, and peer review by senior analysts.

Yes. We support individual researchers, students, academics, and corporate teams with tailored research support.

Graphic Design Services

We deliver brand identity, UI/UX design, marketing collateral, social media graphics, pitch decks, infographics, packaging, and print-ready materials.

Standard packages include up to three rounds of revisions. Additional revisions can be accommodated at a reasonable rate.

Yes. Upon full payment, all intellectual property rights are transferred to you with source files and export-ready formats.

Project Coordination

We cover scoping, planning, resource allocation, stakeholder communication, risk management, progress tracking, and reporting.

We use Trello, Asana, Monday.com, Jira, Notion, and Microsoft Project with shared workspaces.

We implement proactive risk management. If delays arise, we communicate promptly and implement corrective actions.

Careers & Internships

You can apply by sending your CV and cover letter to our careers email or via our website's careers portal.

Yes. We run structured internship and graduate trainee programmes with mentorship and real project experience.

Our process includes application review, screening call, skills assessment, panel interview, and offer with onboarding.

Payments & Contracts

Pricing is based on scope, complexity, and duration. We offer fixed-price packages and time-and-materials billing.

We accept bank transfers, mobile money, and secure online payments for international clients.

Yes. Every engagement is formalised through a signed agreement outlining scope, deliverables, timelines, and payment terms.

Support & Communication

We use email, video calls, WhatsApp Business, and shared project platforms with a dedicated contact person.

Our core hours are Monday-Friday, 8:00 AM - 6:00 PM. We respond within 24 business hours.

Feedback is welcomed at every stage, concerns are escalated immediately, and resolved transparently.

Still have questions?

Can't find the answer you're looking for? Please contact our support team.